A price is agreed. The forms are signed. The application goes in at the RTO. And then the No Objection Certificate does not arrive, because somewhere on a National Highway the vehicle passed a toll plaza, the electronic system recorded it, and the money never reached the collecting authority. Neither party remembers the trip. Neither party did anything dishonest. But under the Central Motor Vehicles (Second Amendment) Rules, 2026, notified on 13 January 2026, that unpaid user fee now sits between the vehicle and its NOC, its fitness certificate and, for commercial vehicles, its national permit. This guide explains exactly what the rule says, how these dues arise without anybody noticing, and the sequence a seller and a buyer should each follow so the transaction does not stall.
Before You Start
Two things make this topic easier to handle than it first appears. The first is that the rule is narrow and specific. It does not apply to every road, every charge or every kind of parking or municipal levy. It applies to a defined thing called an unpaid user fee, and once you understand the definition you can tell in a minute whether it is relevant to a particular vehicle. The second is that everything the rule blocks is a document you apply for. Nobody is going to stop the vehicle on the road over this. The consequence shows up at the application counter, which means it is entirely avoidable if you check before you apply rather than after.
So before you begin, get two things in front of you. One, the vehicle's official record from the VAHAN database, so you know its registration status, its owner history and whether there are any flags standing against it. Two, the FASTag account statement for the tag that has actually been fitted to that vehicle over the past few years, which is where the passage-by-passage history lives. Those two together tell you almost everything you need. If the vehicle is one you are considering buying, this is also the moment to read our guide on what an NOC is and when you actually need one, because the answer determines how urgent this whole question is for you.
1. What an “Unpaid User Fee” Actually Means in the Amended Rules
MoRTH notified the Central Motor Vehicles (Second Amendment) Rules, 2026 on 13 January 2026. The single most important thing the amendment does is introduce a definition. Until you have that definition clearly in your head, the rest of the rule is easy to misread and easy to panic about.
An unpaid user fee is a toll charge for using a section of National Highway where the Electronic Toll Collection system has recorded the vehicle's passage, but the fee has not been received as required under the National Highways Act, 1956.
Read that slowly, because there are three separate conditions inside it and all three have to be true at once. Strip it apart and the rule becomes much less frightening and much more practical to work with.
- It has to be a National Highway section. The definition is anchored to use of a section of National Highway and to the National Highways Act, 1956. This is not a general rule about every barrier you have ever driven through.
- The Electronic Toll Collection system has to have recorded the passage. This is the crux of the whole thing. The record is of the vehicle going through, captured electronically at the plaza. The system is recording a vehicle, not identifying a person.
- The fee has not been received as required. There is a gap between a recorded passage and money actually reaching the collecting authority. That gap is the unpaid user fee.
The consequence of the second condition is the part that changes how used vehicles should be bought and sold in India. Because the liability is created by a recorded passage of the vehicle, it attaches to the vehicle. It does not attach to the person who happened to be behind the wheel that afternoon, and it does not politely stop at the moment of sale. It sits on the vehicle's record and it travels with the vehicle into the next owner's hands. That is why a transaction that has nothing to do with the trip in question can be held up by it.
It is also worth knowing that India moved during 2026 to a structured e-notice process for recovering unpaid toll fees. Recovery is being handled as a formal, documented process rather than as an informal reminder. Practically, that means an outstanding item is more likely to be visible as a proper demand with details attached, which is helpful when you are trying to establish the position on a vehicle.
2. The Three Things an Unpaid User Fee Blocks
The amendment does not create a roadside penalty. It creates a set of consequences at the RTO counter, attached to three specific approvals. Each of them matters to a different kind of owner, and between them they cover almost every reason a person deals with an RTO at all.
| What is blocked | What the rule requires | Who this hurts most |
|---|---|---|
| No Objection Certificate | An NOC for transfer of ownership, or for moving a vehicle from one state to another, will not be granted until any unpaid user fee is cleared. | Anyone selling across state lines, and anyone relocating with their vehicle |
| Certificate of Fitness | A vehicle with outstanding toll dues cannot obtain or renew its fitness certificate. | Commercial vehicle owners, and any owner whose vehicle needs a valid fitness certificate to be used |
| National Permit | For commercial vehicles, the rules now require that there be no unpaid toll charges against the vehicle. | Goods carriers, fleet operators and single-truck owner-drivers running inter-state |
Notice what these three have in common. They are all gateway documents. An NOC is the gate to a transfer or an inter-state move. A fitness certificate is the gate to lawful use of a commercial vehicle. A national permit is the gate to inter-state commercial running. Blocking a gateway document does not merely inconvenience the owner; it stops the next thing from happening at all. That is what makes an amount that may be small in itself capable of holding up a transaction worth several Lakh.
Keep the scope straight. The three consequences set out above are what the amended rules attach to an unpaid user fee: the NOC, the certificate of fitness and the national permit. Do not assume anything beyond that list. If you read a claim that toll dues stop something else entirely, check it against the rule text before acting on it.
3. The New Form 28 Declaration — and Why Guessing Is Dangerous
Form 28 is the application for a No Objection Certificate. If you want the general mechanics of it, along with Forms 29 and 30 and who signs what, our complete guide to Forms 28, 29 and 30 covers all of that in detail and there is no need to repeat it here. What matters for this article is a single change: Form 28 now carries a new declaration.
That declaration requires the applicant to disclose whether any demand for an unpaid user fee at a toll plaza is pending against the vehicle, along with the relevant details. In other words, the question is no longer something the RTO merely checks in the background. It is something you answer, on the form, over your own signature.
This is precisely why the casual approach fails. Before the amendment, an owner could reasonably say they had no idea whether any toll passage had gone unpaid, because nothing in the process ever asked. Now the process asks directly. An owner who ticks the box without having checked the position on the vehicle is not being careless in a private way; they are making a formal declaration on a statutory application form on the basis of a guess. The right answer to a question you cannot answer from memory is to go and find out, not to assume.
There is a genuinely useful change alongside it. The amended rules allow parts of Form 28 to be issued electronically through the designated online portal. That is a real convenience improvement for anyone who has previously made repeat trips to an RTO counter for a single certificate, and it makes it far more practical to sort the paperwork out from wherever you happen to be.
A signed declaration is not a formality. Answer the toll-dues question on Form 28 from evidence you have actually looked at — the vehicle's record and the tag account statement — not from an assumption that nothing could possibly be outstanding. If a demand is pending, disclose it with the details rather than leaving it blank and hoping.
4. How These Dues Arise Without Anybody Doing Anything Wrong
The reason this catches decent, careful owners is that the overwhelming majority of unpaid user fees are not acts of evasion. They are ordinary mechanical failures in a system that is otherwise almost invisible when it works. Four patterns account for most of them.
Tag balance ran short at the moment of passage
The account was topped up an hour later and the driver never thought about it again. But the passage was recorded at the plaza when the balance was insufficient, so the fee for that passage was never received.
The tag did not read
A damaged or poorly fitted tag, a windscreen replacement, a metallic sunfilm, or simply a bad read at speed. The vehicle went through and the electronic record captured it, but the tag transaction did not complete.
The tag was never re-linked after a sale
Ownership changed but the tag stayed mapped to old details or to a lapsed account. Passages continue to be recorded against the vehicle while the account they should be settling from is no longer live.
The vehicle was sold with the previous owner's tag still on it
The commonest case of all. Nobody removes the tag, the new owner buys a second one, and the vehicle now has a history spread across two accounts that neither party is fully reconciling.
That last one deserves emphasis, because it is where the rule and everyday practice collide hardest. A FASTag is issued against a specific vehicle and it should be closed or transferred properly when the vehicle changes hands. In real transactions it very often is not. The seller forgets about it, the buyer does not know it is there, and for months afterwards the vehicle's passages are landing against an account the new owner has no visibility of at all. If you are reconciling a tag account and find entries you cannot explain, our guide to handling FASTag recharge and deduction disputes sets out how to raise them properly with the issuer.
None of these four is a moral failing. All four produce exactly the same result at the RTO counter: a recorded passage, a fee that was never received, and a gateway document that will not be granted until it is put right.
Know the vehicle's official position before you commit.
A ₹49 Vahan Verify pulls the record from the VAHAN database — owner count, registration status, insurance validity, blacklist and challan flags, and vehicle age. Start from a clean picture of the vehicle's official standing, then reconcile the tag account separately.
5. What a Seller Must Do Before Listing the Vehicle
If you are selling, the incentive here is entirely yours. A buyer who has agreed a price and paid a token is not going to wait indefinitely while you sort out a toll demand you did not know existed. Deals collapse in that window, and they usually collapse in a way that costs you the buyer and some of your asking price with the next one. Clearing the position before you list is far cheaper than clearing it under pressure.
The seller's sequence
- Establish the vehicle's official position. Pull the VAHAN record so you know the registration status, the owner count and whether anything is flagged against the vehicle. This is your baseline; everything else is reconciled against it.
- Reconcile the tag account. Download the statement for the FASTag actually fitted to the vehicle. Go back as far as your ownership goes and look for passages that were recorded but not settled, and for months where the balance was short.
- Account for every tag the vehicle has carried. If you bought the vehicle used, ask yourself whether the previous owner's tag was ever removed or closed. If it was not, that account has history you cannot see.
- Clear what is genuinely owed. Settle outstanding amounts through the proper channel with your issuer or the collecting authority rather than through any intermediary who offers to make it disappear.
- Keep the evidence. Save the payment confirmations, the closure or transfer confirmation for the tag, and the account statement showing a nil position. You will want these when you complete the Form 28 declaration.
- Then apply. Submit the NOC application knowing the answer to the declaration, with documents to back it up.
Two related jobs are worth doing in the same sitting. Remove and close the FASTag on the vehicle you are selling, so that no passage after the handover can be recorded against an account in your name. And assemble the rest of the paperwork properly — our checklist of documents to have ready before selling your car covers what a serious buyer will ask to see.
There is a commercial argument too. A seller who can show a clean official record and a settled tag position is not just avoiding a delay; they are removing the single largest source of hesitation a cautious buyer has. That is exactly why every VahanBazaar listing is RC-verified at ₹49 rather than posted unchecked. On average, based on VahanBazaar listings data, verified listings receive around three times more buyer enquiries and tend to sell about 40 percent faster.
6. What a Buyer Must Establish Before Paying
For a buyer, the timing problem is the reverse. Everything is negotiable before the money moves and almost nothing is negotiable afterwards. An unpaid user fee discovered before payment is the seller's problem to fix or to discount. The same amount discovered after payment is your problem, and you will be chasing a person who has already been paid and has no particular reason to answer the phone.
The buyer's sequence
- Check the official record first. Before any token or advance changes hands, run the registration number and confirm the vehicle's standing in the VAHAN database — registration status, owner count, insurance validity, and any flags recorded against it.
- Ask the seller the toll question directly. Ask whether any demand for an unpaid user fee is pending against the vehicle. This is the same question Form 28 will ask under signature, so a seller who cannot answer it has not done their homework.
- Ask to see the tag account statement. A seller with nothing to hide can share a statement showing settled passages. A refusal is information in itself.
- Establish what happens to the existing tag. Confirm it will be closed or transferred at handover, and get that in writing along with the sale paperwork.
- Make clearance a condition, not a hope. Tie the balance payment to the NOC actually being granted, or to written evidence that the position is nil. Verbal assurances are worth nothing at the counter.
- Keep your own record from day one. Once the vehicle is yours, link a tag to it correctly and keep the balance funded, so the next owner never inherits the same problem from you.
Be precise about what a record check does and does not tell you. Pulling the vehicle's official record gives you its registration status, its owner history, its insurance validity, and any blacklist or challan flags standing against it — which is the right foundation, because it tells you whether the vehicle is fundamentally clean before you invest any more time. The toll position itself is reconciled separately, through the tag account and with the RTO. Use the record check to decide whether the vehicle is worth pursuing at all, and the tag reconciliation to close out the toll question specifically. If the record check throws up something more serious, our guide on checking whether an RC is blacklisted explains what those flags actually mean.
Buyers moving a vehicle to a new state should treat this as doubly important, since the NOC is unavoidable in that situation. The process of re-registering a vehicle after moving to another state begins with that certificate, and an unpaid user fee stops it at step one. The same applies to the ordinary RC transfer after buying a used car, which is the moment most buyers first discover that something is outstanding.
7. The Commercial Vehicle Case — When Paperwork Decides Whether the Vehicle Can Earn
For a private car owner, a blocked NOC is a delay and an irritation. For a commercial vehicle owner it is a stopped business. This is the sharpest version of the rule and it deserves to be understood on its own terms.
A goods vehicle needs a valid certificate of fitness to be used lawfully. A vehicle running inter-state work needs a national permit. The amended rules place an unpaid user fee in front of both. A pickup or a truck whose fitness certificate cannot be renewed is off the road, and a vehicle that cannot hold a national permit cannot take inter-state loads. The vehicle is sitting in the yard, the driver is idle, the instalment on it is still due at the end of the month, and the cause is a set of recorded passages nobody reconciled.
Commercial vehicles are also structurally more exposed than private cars. They run far more National Highway kilometres, so there are simply more recorded passages for something to go wrong on. They are frequently driven by employees rather than by the owner, so nobody in the cab has any visibility of the tag balance. Fleet tags are often managed centrally through a single account, which is efficient but means a mapping error on one vehicle can go unnoticed for months. And commercial vehicles change hands more often, so the previous-owner-tag problem is more common.
Every idle day is a real cost. A goods vehicle blocked from fitness renewal or from a national permit is not merely inconvenienced — it cannot legally earn. Treat the toll position as a scheduled compliance item alongside insurance and fitness, not as something to look at when the renewal is already due.
The practical answer for a commercial operator is calendar discipline. Reconcile the tag account monthly, per vehicle rather than in aggregate. Set the fitness and permit renewal reminders at least a month ahead so there is room to clear anything that surfaces. Keep a documented nil-dues position for every vehicle in the fleet. If you are buying a used commercial vehicle, the toll question belongs in the same inspection as everything else — our checklist for checking permit, fitness and NOC on a used truck or pickup covers where it fits, and our guide to yellow plate permit renewal covers the renewal cycle itself.
Common Mistakes Indian Buyers and Sellers Make
Avoid these seven mistakes: each one turns a small, fixable toll position into a stalled transaction or a blocked vehicle.
- Assuming toll dues are the driver's problem. The Electronic Toll Collection system records the vehicle's passage. The demand stands against the vehicle, which is exactly why it survives a change of ownership.
- Answering the Form 28 declaration from memory. The declaration asks whether any demand for an unpaid user fee is pending against the vehicle. That is a question of fact to be checked, not recalled.
- Selling the vehicle with the tag still stuck to the windscreen. It keeps recording passages against an account that is no longer being watched by anybody who cares about that vehicle.
- Reconciling only the current tag. If the vehicle has carried more than one tag over its life, a nil position on the latest account proves nothing about the earlier one.
- Paying the balance before the NOC is granted. Once the seller has the full amount, your leverage to get anything cleared is gone.
- Leaving fitness or permit renewal to the last week. If a demand surfaces at that point there is no time left to resolve it, and the vehicle stops.
- Routing a clearance through an unofficial fixer. Settle through your tag issuer or the collecting authority, keep the receipts, and make sure the clearance is reflected on the record rather than merely promised.
A Real Indian Example
Consider two owners, both entirely honest, both caught out by the same mechanism in different ways.
The Delhi to Jaipur commuter. Ravi drives his hatchback from Delhi to Jaipur most weekends to see family. Two years ago his FASTag account ran short on a Friday evening; he topped it up on the Sunday and forgot about it entirely. In the meantime the tag also stopped reading reliably after a windscreen replacement, and a handful of passages over the following months were recorded without the fee being received. He now sells the car for an illustrative ₹4.6 Lakh to a buyer in Jaipur, takes a ₹50,000 token, and applies for the NOC because the vehicle is moving states. The application is held up over an illustrative ₹1,850 of unpaid user fees spread across several recorded passages he has no memory of. The buyer, who has arranged finance and given notice on a rental car, waits eleven days. On day twelve the buyer walks and asks for the token back. Ravi eventually clears the dues in an afternoon — but he has lost the buyer, and the next offer is an illustrative ₹4.35 Lakh.
The Nashik pickup owner. Sunil runs a single pickup on contract work and bought it used eighteen months ago. The previous owner's tag was never removed, so some of the vehicle's passages have been landing against an account Sunil has never seen. His fitness certificate comes up for renewal and the application will not proceed while the vehicle carries outstanding toll dues. The amount itself is an illustrative ₹2,400. The cost of the delay is not ₹2,400 — it is nine days off the road at an illustrative ₹2,800 of net daily earnings, which is roughly ₹25,000 of income he will not get back, plus a contract he cannot service and a monthly instalment that falls due regardless.
All rupee figures in these two examples are illustrative and used only to show the shape of the loss. They are not drawn from any published schedule of charges, and the actual amount on any given vehicle depends entirely on its own recorded passages.
The instructive part of both stories is the ratio. In each case the sum genuinely owed is small and the consequential loss is many times larger. That gap exists purely because nobody looked before they applied. Both losses were avoidable at a cost of one afternoon.
Final Thoughts
The Central Motor Vehicles (Second Amendment) Rules, 2026 close a gap that used to be quietly absorbed by the system. By defining an unpaid user fee and tying it to the NOC, the certificate of fitness and the national permit, the amendment makes toll settlement a condition of the vehicle's paperwork rather than a matter left to individual conscience. The official channels are doing what they are meant to do, and the 2026 move to a structured e-notice process means outstanding items are recorded and communicated properly rather than drifting. Form 28 going partly electronic is a genuine convenience gain on top of that.
What the rule asks of ordinary owners is modest: know the position on your own vehicle before you sign a declaration about it. The trouble is that most people have no habit of checking, because for years nothing ever asked them to. That is the habit worth building now. Reconcile the tag account when you renew insurance. Close or transfer the tag whenever a vehicle changes hands. Keep the evidence of a nil position with the rest of the vehicle's file, alongside the RC and the insurance papers.
And on either side of a transaction, do the cheap thing first. Establish the vehicle's official standing from the VAHAN database before any money moves, reconcile the tag account against it, clear whatever is genuinely owed, and keep the paperwork. If you want to understand the wider record that sits behind all of this, our complete guide to the VAHAN portal explains what the database holds and how the official channels use it. A vehicle whose position is known is a vehicle that transfers cleanly, and that is worth considerably more than the small sum most of these demands turn out to be.
The Short Version
- An unpaid user fee is a National Highway toll where the electronic system recorded the passage but the fee was never received — defined in rules notified on 13 January 2026.
- It attaches to the vehicle, because the record is of the vehicle passing, not of who was driving.
- It blocks three things: the NOC for transfer or inter-state movement, the certificate of fitness, and the national permit for commercial vehicles.
- Form 28 now carries a declaration about pending toll demands — check, do not guess.
- Most dues are innocent: short balance, failed read, tag not transferred after a sale.
- Sellers clear before applying. Buyers establish the position before paying.
- Start from the official record, reconcile the tag account, clear what is owed, keep the evidence, then apply.
Frequently Asked Questions
The Central Motor Vehicles (Second Amendment) Rules, 2026, notified by MoRTH on 13 January 2026, define an unpaid user fee as a toll charge for using a section of National Highway where the Electronic Toll Collection system has recorded the vehicle's passage, but the fee has not been received as required under the National Highways Act, 1956. All three parts matter: the road must be a National Highway section, the electronic system must have recorded the passage, and the money must not have reached the collecting authority.
The demand is recorded against the vehicle, because the Electronic Toll Collection system records the passage of the vehicle rather than the identity of the driver. So the practical answer is yes, it follows the vehicle. The RTO will not grant an NOC for transfer of ownership or for inter-state movement while an unpaid user fee is outstanding, and the vehicle cannot obtain or renew its fitness certificate. A buyer who pays first and asks later can end up holding a vehicle that cannot complete its paperwork until somebody clears the dues.
The rules require that any unpaid user fee be cleared before the NOC is granted, so a dispute that is still open does not by itself unblock the application. The workable route is to resolve the entry at source: take it up with your tag issuer and the toll operator, get the transaction reversed or settled on the record, and obtain written confirmation. Because Form 28 now carries a declaration about pending demands, disclose an open demand with its details rather than leaving the field blank.
Yes. Under the amended rules, a national permit for a commercial vehicle requires that there be no unpaid toll charges against that vehicle. Combined with the fitness certificate restriction, this is the sharpest version of the problem: a goods vehicle that cannot renew fitness and cannot hold a national permit cannot legally earn, so every day the dues stay open is a day of lost running.
Form 28 is the application for a No Objection Certificate, and it now carries a declaration requiring the applicant to disclose whether any demand for an unpaid user fee at a toll plaza is pending against the vehicle, along with the relevant details. The amended rules also allow parts of Form 28 to be issued electronically through the designated online portal. Because the answer is signed, an owner who has not actually checked the position is guessing on a formal declaration.
Check the Vehicle Before the Paperwork Goes In
A ₹49 Vahan Verify pulls the official VAHAN record — owner count, registration status, insurance validity, blacklist and challan flags, and vehicle age. Add a challan check for ₹49, or take both together for ₹79 instead of ₹98. Start from a clean picture of the vehicle's official standing, then reconcile the tag account separately. Selling instead? Every VahanBazaar listing is ₹49 and RC-verified.